Introduction

Noor Nursing Agency (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard data for healthcare facilities, nurses, and website users in Sydney, Australia. By using our services, you agree to these terms.

Information We Collect

We collect information necessary to provide staffing solutions and improve our services:

For Healthcare Facilities:

• Business name, contact details, and facility location (e.g., Sydney suburb).
• Staffing requirements (e.g., shift types, specialties like mental health or aged care).
• Billing and payment information.

For Nurses & Job Applicants:

• Personal details (name, address, date of birth).
• Professional credentials (AHPRA registration, NDIS Worker Screening, qualifications).
• Employment history, certifications (e.g., dementia care, clinical pathology).
• Bank details for payroll processing.

Website Users:

• IP address, browser type, and cookies (see Section 7).
• Analytics data (e.g., pages visited, time spent).

How We Use Your Information

• Staffing Services: Match nurses to facilities based on skills and requirements.
• Compliance: Verify licenses (AHPRA), NDIS checks, and workplace safety.
• Communication: Send shift confirmations, invoices, or job opportunities.
• Improvement: Analyze website traffic and service feedback.
• Legal Obligations: Report to NSW Health, NDIS, or other regulators as required.

Sensitive Information

We may collect sensitive data (e.g., health records for nurses, patient care details) only with consent and as necessary to fulfill our services under the Health Records and Information Privacy Act 2002 (NSW).

Disclosure to Third Parties

We share information only as needed for service delivery:

• Healthcare Facilities: Nurse credentials and availability.
• Government Bodies: NSW Health, NDIS Commission, or AHPRA for compliance.
• Service Providers: Payroll processors, IT support, or background-check agencies.
• Legal Requirements: If required by law (e.g., court orders).

Data Security

We protect your data through:

• Encryption: Secure transmission of sensitive information.
• Access Controls: Limited to authorized personnel.
• Training: Staff educated on privacy obligations.
• Retention: Data stored for [X] years (or as required by law) and securely destroyed.

Cookies & Analytics

Our website uses cookies to enhance user experience. You can disable cookies via browser settings, but this may limit functionality. We use tools like Google Analytics to track usage anonymously.

Your Rights

Under APPs, you have the right to:

• Access: Request a copy of your personal data.
• Correction: Update inaccurate or incomplete information.
• Deletion: Ask us to delete data (where legally permissible).
• Opt-Out: Unsubscribe from marketing communications.

Liability is limited to fees paid for the service in question.

International Data Transfers

Data may be stored or processed overseas (e.g., cloud servers). We ensure such transfers comply with APPs and use reputable providers.

Complaints

If you believe we’ve breached privacy laws, contact us first at [[email protected]]. Unresolved concerns can be escalated to the Office of the Australian Information Commissioner (OAIC).

Children’s Privacy

We do not knowingly collect data from individuals under 16. If you believe a minor’s information was shared, contact us immediately.

Updates to This Policy

• Changes will be posted on our website. Continued use of our services implies acceptance.